Order FAQ - Frequently Asked Questions

1. How do I place an order?

Browse our online catalog and make your selection.
Click "Add to Cart". You will see your Cart Contents in a new window.
Remove or add quantity then click "Update Cart" button.
When finished shopping, click "Proceed to Checkout".

2. I do not feel safe giving my credit card over the internet. Can I place my order on hold and send you my credit card information by phone or fax?

Lighten Up Creations uses Moneris Solutions for on-line credit card processing. Moneris is North America's leading processor of credit card payment processing and uses the highest standards of encryption software for Internet security. Your order is also processed on a secure server. If you still do not wish to submit your credit card information online, please write us a note on the Contact Us page. Please DO NOT SEND credit card information by email. This is not secure. Please call us and give us your credit card information by phone.

3. Shipping Information

Most orders are processed within 2-3 business days, however more time is required during the holiday season and for custom orders. Insurance is included on all orders.

If you have any questions regarding our shipping procedures, please contact us.

4. Return Policy

Lighten Up Creations products are returnable within 14 days of purchase as long as they are in the original packaging. Any damages must be reported within 14 days of purchase for a refund and/or replacement. Customer is responsible for shipping costs of returned goods.

Returns for products purchased from a retailer other than Lighetn Up Creations

If you purchased your items from one of our retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.

5. Privacy Policy

Lighten Up Creations respects your privacy. Any personal information you provide to us including and similar to your name, address, telephone number and email address will not be released, sold, or rented to any entities or individuals outside of Lighten Up Creations.

Lighten Up Creations respects your privacy and takes online privacy seriously. Any personal information you provide to us will not be released, sold, or rented to any entities or individuals outside of Lighten Up Creations.

6. Security Policy

Lighten Up Creations takes every reasonable precaution to protect our users information. When you submit information, your information is protected both online and off-line in accordance with applicable laws, regulations, and industry standards. For online payment processing, Lighten Up Creations uses Moneris Solutions in conjunction with secure SSL servers and 128-bit data encryption to protect the confidentiality of the information you provide.

7. Applicable Law

Buyers should be informed that when purchasing a product or service from Lighetn Up Creations, the terms of the sale are to be interpreted according to British Columbia Canada laws.